- A single named dentist will carry out all your routine care.
- You are welcome to a written treatment plan and estimate at any time.
- Emergency treatment will be carried out the same day if you call before 10:00am
- Out of hours emergency treatment will be arranged within one working day.
- We will send you free reminders by SMS, email or post.
- You have access to an in-house complaints procedure.
- We will refer you to a specialist if necessary within five working days.
Nothing in life is forever, but we will repair or replace at our discretion any treatment that fails within a year unless it has failed due to your negligence or neglect. If a repair or replacement is not possible you may be offered a full or partial refund.