About Us
1st-Impressions.dental is a private dental practice providing family dentistry, cosmetic smile design and implants in East Kent.
Our address is 1st-impressions.dental, Marlowe Innovation Centre, Marlowe Way, Ramsgate CT12 6FA
Hours
Monday-Thursday
8:45am—1pm and 2pm—4pm
Friday
8:45am—1pm
These hours may vary. An emergency service operates outside these hours.
Directions
Look for the big orange building in the grounds of the Royal Harbor Academy (formerly the Marlowe Academy).
By car
Our postcode is CT12 6FA. We have FREE parking. If you use the What3Words app, the main gate is https://w3w.co/proven.other.bugs and our access door G6 is https://w3w.co/flag.tulip.sleepy
By train
The nearest station is Ramsgate, Kent, then get the 34 bus to Stirling Way (see below).
By bus
The 11 and 34/34x buses run past the practice. Get the 34 bus to Stirling Way and then walk in through the big green gates. If they are closed, walk around the site to the main Royal Harbour Academy gate. We are also within walking distance of Westwood Cross bus station. Check up-to-date bus times and routes at Stagecoach.
ACCESSIBILITY
There is easy wheelchair access to our ground floor premises within our modern facility.
DOMICILIARY VISITS
Treatment at home is available to patients with limited mobility, depending on the nature of the treatment required. Please note not all treatments can be carried out in your home.
RECORDS
Your medical and dental records and any associated correspondence are confidential and will not be disclosed without your permission. They are protected by state-of-the-art encryption with multiple redundant backups.
Free recalls
We will let you know when your routine checkup or hygienist visit is due. Your recall may be in the form of an email or an SMS invitation to call the practice, or a letter with a pre-booked appointment. Recall intervals are tailored to your personal circumstances and can vary from 3 months to 2 years.
REFUND POLICY
We will send you an invoice which is payable before the notice deadline. The notice deadline is always 5pm, one clear working day before the appointment.
Example 1: You have an appointment on Wednesday at 4pm. The notice deadline is Monday 5pm (leaving one clear working day—Tuesday).
Example 2: You have an appointment on Tuesday at 12pm. The notice deadline is Friday 5pm (leaving one clear working day—Monday).
If you cancel an appointment before the notice deadline, then your deposit will be refunded.
If you rebook an appointment before the notice deadline, then your deposit will be carried forward.
If you have not paid the deposit by the notice deadline, then your appointment will be cancelled and reallocated.
If you cancel, rebook or do not attend after the notice deadline the full deposit is retained by us (minus any unincurred losses such as laboratory fees)—unless we are able to mitigate our loss (for example by reallocating the appointment).
NHS
We do not provide NHS treatment. For a list of NHS dentists click here.
IF YOU CHANGE DENTISTS
There is no need to request your records to be forwarded. If your new dentist would like a copy of your records they will request them from us. We may contact you for your agreement. This service is FREE. If we need them, we can request your records and x-rays from your previous dentist with your consent, however this may take weeks or they may not respond. You can request your records and x-rays using a Subject Access Request (See ‘If you want a copy of your records’ below).
IF YOU WANT A COPY OF YOUR RECORDS
You have the right to get a copy of the information that is held about you. This is known as a Subject Access Request. There is a set timescale and charges may apply. Read our Privacy Policy or visit the Information Commissioners Web site for further details.
Privacy and security Policy
You can read our full Privacy Policy here. Our NHS Data Security and Protection compliance provides assurance that this organisation is practising good data security and that personal information is handled correctly. You can read it here.
Quality
Your treatment is carried out to the highest standards, using modern materials and techniques. At 1st-Impressions we only use tooth-coloured filling materials as we are a mercury-free practice. We look after your comfort and safety.
Our clinical staff have a commitment to ongoing postgraduate education to keep them up to date and we regard constantly improving our skills as an important part of delivering a first class service.
Our metal dentures, crowns and bridgework are carried out by laboratories that have achieved BS5750/ISO9002 and our metal denture castings are guaranteed by the manufacturers for five years.
Care Quality Commission
The CQC regulates Dental Care Professionals Ltd to provide care at 1st-Impressions Dental Practice. (View registration details.)
It regulates all primary dental care services in England—both private and NHS and publishes up-to-date information from assessments. The CQC can take action against any service provider that is not meeting their standards.
The practice was inspected routinely on 14 February 2017 and received the highest pass mark. Download and read the CQC report.
General Dental Council
Our team members are registered with the General Dental Council which regulates the ability and behaviour of dental professionals.
Disclosure and Barring Checks
Formerly called Criminal Records Bureau (CRB) checks, all clinical staff have passed an Enhanced DBS Check, which includes:
spent and unspent convictions, cautions, reprimands and final warnings.
any additional information held by local police that’s reasonably considered relevant
Our Guarantees
A single, named dentist will carry out all your routine care.
You will be given a written treatment plan and estimate.
Emergency treatment will be carried out the same working day if you call before 10:00am
Out of hours emergency treatment will be arranged within one working day if necessary.
We will send you free reminders by SMS, email or post.
You have access to an in-house complaints procedure.
We will refer you to a specialist if necessary within five working days.