1st-Impressions Feedback

(n=676, average 4.96/5)

2024

7 Aug 5/5 —

31 Jul 5/5 — As always, great service, advice and attention to detail.

29 Jul 4/5 — Accommodating and prompt appointments. Friendly team places people at ease, addressed concerns, good treatment and aftercare .

26 Jul 5/5 —

24 Jul 5/5 —

22 Jul 5/5 —

19 Jul 5/5 — Excellent service as usual.Very friendly/helpful Dentist and staff

17 Jul 5/5 — We arrived in Ramsgate 9 days ago and I got a bad toothache because a tooth had broken over a long time and had grown into the gums. Now of all times it was making itself felt. We found help here straight away. Everything went smoothly. The whole team around Derek Watson was really great, friendly, uncomplicated and very knowledgeable. The doctor had to pull the tooth. He did this really quickly and painlessly. Even after the anaesthetic I didn't feel any pain and was given an appropriate dose of antibiotics before and after. I can really recommend this practice.

10 Jul 5/5 —

4 Jul 5/5 —

4 Jul 5/5 — amazing service from start to finish.

2 Jul 5/5 —

1 Jul 5/5 —

26 Jun 5/5 — Derek and his staff are very welcoming and put you at ease, everything is discussed, suggestions are given to help with any further concerns. I would definitely recommend Derek @ 1st Impressions to anyone !

25 Jun 5/5 —

25 Jun 5/5 — You guys are amazing, I can't thank you enough for your help.

21 Jun 5/5 —

19 Jun 5/5 —

14 Jun 5/5 — I have no suggestions to make. A pleasant welcome always. Kind and considerate care.

13 Jun 5/5 — Thanks to regular check ups derek was able to find an issue which wasn’t bad now but would have progressively got worse if I didn’t do anything about it. We agreed that a tooth needed to be removed which was done today and I don’t think it could have gone better. Derek was able to remove the tooth fairly quickly and I didn’t feel a thing. Apart from losing a tooth I’m happy with how everything went

12 Jun 5/5 — Everything perfect, had filling at check-up which saved me coming back.

11 Jun 5/5 —

10 Jun 5/5 — I’m not very good at the Dentist, I have to work up the courage to visit, but Derek Watson at 1st impressions is clearly so good at what he does, puts you at your ease, tells you exactly what is happening and how things should go. Always seems to be on time. All the staff are very friendly. I would recommend him to anybody.

24 May 5/5 — Very happy with my treatment and I am seen very quickly ! Contact with my dentist is easy with no stress attached ! ! Would recommend

23 May 5/5 —

23 May 5/5 — Always excellent service, lovely people.

23 May 5/5 —

22 May 5/5 — Great service and always on time

15 May 5/5 — All fine, thank you.

9 May 5/5 — I'm delighted with the work I had done today, it was all done very quickly and a cost I am delighted with.

7 May 5/5 —

7 May 5/5 — Great service as always

23 Apr 5/5 — The dentist is very kind, positive, does his job very well. Staff who will take care of you 100%. Will always prefer to fix the tooth.

17 Apr 5/5 —

17 Apr 5/5 — Thank you. Wonderful service as always!

16 Apr 5/5 — I have no suggestions apart from just keep doing what you do it’s all good from me.

10 Apr 5/5 —

8 Apr 5/5 —

27 Mar 5/5 — Great dentist, lovely staff, good premises, wouldn't go anywhere else.

21 Mar 5/5 —

20 Mar 5/5 — Would have no problem in recommending this dentist to anyone.

19 Mar 5/5 — Derek and his assistant are fabulous! They put you at ease, provide a first class service and any treatment I’ve received has been perfect! I wouldn’t hesitate to recommend or trust anyone else!

18 Mar 5/5 —

14 Mar 5/5 — "I will recommend your practice to my friends, I received the best treatment, thank you , Regards"

13 Mar 5/5 —

12 Mar 5/5 — Thanks for your very helpful advice.

8 Mar 5/5 —

4 Mar 5/5 — Friendly staff, put you at ease and treatments are very good

2 Mar 5/5 — Excellent treatment

1 Mar 5/5 —

28 Feb 5/5 — "I would like to say a massive thank you to Derek and Louise. Was very nervous about going to the dentist but was made to be completely at ease, amazing servie and now I am able to smile again. Massive thank you "

26 Feb 5/5 —

26 Feb 5/5 — Another friendly, professional pain free visit

21 Feb 5/5 — An all round excellent service,Derek is always thorough and helpful in talking you through a routine check up or any problems you may have been experiencing or future treatment you may need,a friendly and professional experience,many thanks. Regards Joe wigley

20 Feb 5/5 — Excellent and friendly service

19 Feb 5/5 —

17 Feb 5/5 — Great quality care, thank you

12 Feb 5/5 — Always very professional, reassuring and friendly. I always have total confidence I am receiving excellent dental care.

7 Feb 5/5 — Fantastic professional service as always by Derek and the team, you make going to the dentist fun!

7 Feb 5/5 — Professional informative. Always good.

5 Feb 5/5 —

2 Feb 5/5 — Lovely people very good at there job

26 Jan 5/5 — As always, I felt completely confident with Derek and Louise. I had root canal work and was comfortable and with no pain during the whole procedure. Derek and Louise are very skilled, reassuring and welcoming. An excellent dental surgery!

17 Jan 5/5 — Very happy with everything you do for me

9 Jan 5/5 —

8 Jan 5/5 —

4 Jan 5/5 — Do I worry about the infected molar or just wait for it to cure itself?

3 Jan 5/5 — Derek created a comprehensive treatment plan that was clear and understandable, explained what the options were and kept me informed, reviewed and altered the plan as necessary (and the costs). The treatment, though quite daunting, was brilliantly done. I’m looking forward to completing the treatment.

2 Jan 5/5 — Totally satisfied, thank you

2023

8 Dec 5/5 — Made my son feel at ease while having a tooth out. Would recommend

6 Dec 5/5 — Very good dentist, made the best denture. puts your mind at rest on any worries you have. Makes you feel at ease. Great dental nurses too so friendly and professional.

4 Dec 5/5 — Smooth, professional & friendly service as always

4 Dec 5/5 — Fabulous results. Friendly, professional and cost with in reason.

29 Nov 5/5 — Derek is a great dentist. I am proud to be his patient. He did a wisdom tooth filling very smoothly. He advised me to join the den-plan 3 years ago and I am having a free regular check up and today’s filling treatment for free.

23 Nov 5/5 — All good, always a good experience. Always professional.

8 Nov 5/5 — Once again a very pleasant, speedy and professional service.

8 Nov 5/5 —

7 Nov 5/5 — Excellent professional service - with a smile.

7 Nov 5/5 — Very welcoming, nice and relaxed

7 Nov 5/5 —

3 Nov 5/5 —

3 Nov 5/5 — Thank you

30 Oct 5/5 — Fantastic dentist talks to you tells u everything he doing makes u feel very relaxed would highly recommend to anyone

25 Oct 5/5 — I’m not great going to the dentist but all the staff are very helpful, polite and chatty, the Dentist himself really puts you at ease and makes you feel comfortable.

25 Oct 5/5 — Made to feel very comfortable and at ease ..staff are really nice and friendly..thank you

24 Oct 5/5 —

23 Oct 5/5 — Great service and friendly staff will recommend to friends and family

20 Oct 5/5 — Thank you for patience and calmness and explaining the procedure to me, it really did help me, even though I may not have showed it

18 Oct 5/5 —

13 Oct 5/5 — thank you for the advice on effective teeth brushing

10 Oct 5/5 — Very friendly and calming Team. First time I have never been terrified of 'The dentist"!'

6 Oct 5/5 — What a lovely and relaxing clinic, would highly recommend it to everyone

6 Oct 5/5 —

5 Oct 5/5 —

5 Oct 5/5 — Great service, lovely practice, love the staff

5 Oct 5/5 — Excellent dental practice

3 Oct 5/5 — Best set off teeth I’ve had all year

26 Sep 5/5 — Very professional and friendly staff. Wouldn't hesitate to recommend. I will definitely be using this dentist for the foreseeable future. Thanks very much for what you done for me.

26 Sep 5/5 — As always, pleased with check up, discussion and suggestions of how l can improve the care of my teeth. I am always greeted with both caring attitude and friendliness Thank you.

24 Sep 5/5 — Very happy

20 Sep 5/5 — A great dentist with an excellent team. I no longer fear dental treatment and make my appointments knowing that I will get the help and the advice that I need. A very caring and happy experience. Thank you

17 Sep 5/5 —

14 Sep 5/5 — comprehensive examination and good advice; seen at appointed time; friendly staff and atmosphere

14 Sep 5/5 — excellent as always Derek puts you at ease

12 Sep 5/5 —

11 Sep 5/5 — As always, tremendously skilled and professional treatment.

9 Sep 5/5 — The staff and the dentist were very helpful.

25 Aug Satisfaction: 5/5 —

22 Aug Satisfaction: 5/5 — Pain free, professional.

22 Aug Satisfaction: 5/5 — Not required.

21 Aug Satisfaction: 5/5 — The treatment is that good, I really like going to the dentist now.

21 Aug Satisfaction: 5/5 — All good, great staff, great atmosphere.

7 Aug Satisfaction: 5/5 — I'm lucky to know you!

25 Jul Satisfaction: 5/5 — Very satisfied with my care. The treatment was professional and expertly completed.

25 Jul Satisfaction: 5/5 — A very professional caring service. I would very highly recommend this dentist. I have been so pleased with all the treatments I have had done and the price I paid.

21 Jul Satisfaction: 5/5 — Long-term happy customer!

14 Jul Satisfaction: 5/5 — Derek is the best dentist I have ever been treated by in all my long life. The kindest person, as well as a consummate professional. He rescued me on several occasions, when I thought my teeth were lost. Unlikely as it may sound, I actually like being in his armchair, not afraid as I know I am in safe hands, Derek’s and his lovely assistant’s.

12 Jul Satisfaction: 5/5 — Efficient & friendly, as usual

11 Jul Satisfaction: 5/5 —

10 Jul Satisfaction: 5/5 — An all round excellent service!

7 Jul Satisfaction: 5/5 — Thank you very much for my crown. I feel so much better now. Excellent treatment, thank you.

5 Jul Satisfaction: 5/5 — Great friendly service as usual. Never feel nervous going to dentist ever again .

28 Jun Satisfaction: 5/5 — Highly recommended 1st impressions. Just had root canal treatment. It was painless and I felt so relaxed.

26 Jun Satisfaction: 5/5 — Wow wat a lovely caring dental surgery felt at ease straight away we'll recommend to anyone

24 Jun Satisfaction: 5/5 — Unarguably the most pleasant health care experience I’ve ever had! Didn’t even know the treatment was done!

23 Jun Satisfaction: 5/5 —

21 Jun Satisfaction: 5/5 —

21 Jun Satisfaction: 5/5 — Very friendly and helpful practice. Feel confident in Derek's suggestions. thank you

16 Jun Satisfaction: 5/5 — Always great to see Derek and his excellent team. The only dentist I've had that can solve any issue

12 Jun Satisfaction: 5/5 — Very happy with my treatment today. Much less traumatic than l expected ! Pleased to see xray of outcome which showed an excellent job done. Your friendliness, kindness and patience also makes a big difference to the patient's experience. Thank you.

10 Jun Satisfaction: 5/5 — Excellent dental service; thank you so much for saving my tooth. So pleased with my crown, thank you.

1 Jun Satisfaction: 5/5 — Such a dentist, professional and efficient, always a pleasant experience

16 May Satisfaction: 5/5 — Friendly & efficient service .

30 Apr Satisfaction: 5/5 — Made me feel totally at ease ,an appointment was made immediately, no hanging around ,superb treatment and aftercare

29 Apr Satisfaction: 5/5 — Excellent treatment and service as usual. This is by far the most welcoming and friendly dental practice I have ever been to, everything is explained very simply and the communications both before and after the appointment is second to none.

27 Apr Satisfaction: 5/5 — As usual, friendly, prompt and efficient treatment. Would recommend.

24 Apr Satisfaction: 5/5 —

20 Apr Satisfaction: 5/5 — Excellent patient support and friendly atmosphere

20 Apr Satisfaction: 5/5 — Derek and his team are excellent, I wouldn’t wanna go anywhere else

20 Apr Satisfaction: 5/5 — "Really nice knowledgeable people,very calm and explain everything that needs to be done.

Thank you to Derek and the team"

19 Apr Satisfaction: 5/5 — Thank you Derek and the team at 1st impressions,always a good experience and calming surroundings,thanks again.

14 Apr Satisfaction: 5/5 — Relaxed, friendly atmosphere. So much better than my previous dentists

13 Apr Satisfaction: 5/5 — Very thorough and informative. High quality service. Friendly atmosphere. Easy to park.

11 Apr Satisfaction: 5/5 —

23 Mar Satisfaction: 5/5 — As always excellent service from start to finish. A+++++ I would highly recommend this dental practice to anyone looking for a new dentist.

21 Mar Satisfaction: 5/5 — Highly recommend, always at ease when I visit.

13 Mar Satisfaction: 5/5 —

8 Mar Satisfaction: 5/5 — Couldn't recommend higher, always put at ease. Derek and his staff are simply the best.

7 Mar Satisfaction: 5/5 — I have total confidence in my DentistAnd look forward to my checkups

28 Feb Satisfaction: 5/5 — Always a warm and welcoming place to attend. I feel relaxed and confident in the treatments I receive.

25 Feb Satisfaction: 5/5 —

24 Feb Satisfaction: 5/5 — You will not do better and easy parking

23 Feb Satisfaction: 5/5 — Derek and his dental nurse were brilliant. Where my original dentist told me they couldn't do it without removing my crown or going to a specialist, Derek could and explained how simple it was. I was in a lot of pain from an abscess and although I'm not usually worried about the dentist I was extremely nervous. Derek made me feel safe and I completely trusted him. My tooth is now so much better and pain free. I can not thank and recommend 1st impressions enough. Thank you.

22 Feb Satisfaction: 5/5 — Once again, a friendly, quick and professional service, thank you for all your assistance.

21 Feb Satisfaction: 5/5 — The staffs were wonderful and friendly

20 Feb Satisfaction: 5/5 — Brilliant service yet again

15 Feb Satisfaction: 5/5 — I was not nervous at all as Derek explained what I was having done and was comfortable with this

14 Feb Satisfaction: 5/5 — Excellent service very professional very friendly staff very clean. Thoroughly. Recommend this Dentist, Derek and his team run a very professional operation. I’m very satisfied with my treatment

14 Feb Satisfaction: 5/5 —

9 Feb Satisfaction: 5/5 —

7 Feb Satisfaction: 5/5 — I would highly recommend 1st impression dental practice. Very professional dentist and kind staff.

7 Feb Satisfaction: 5/5 —

3 Feb Satisfaction: 5/5 — Thank you so much for seeing me today you are highly recommended thank you

2 Feb Satisfaction: 5/5 — Excellent treatment, as always from Derek and Louise

31 Jan Satisfaction: 5/5 —

14 Jan Satisfaction: 5/5 — Very professional, knowledgeable staff with a wealth of experience. Every session went as planned and made a lasting difference. Highly recommended

12 Jan Satisfaction: 5/5 —

11 Jan Satisfaction: 5/5 —

10 Jan Satisfaction: 5/5 — Good advice given which I wish I had years ago and really speedy appointment given which was great. I like the system of no waiting room and no crowds of people. Nice clean teeth now that I can nearly see my reflection in! Thank you.

9 Jan Satisfaction: 5/5 —

9 Jan Satisfaction: 5/5 — Derek and his team are amazing!!! Really put you at your ease, as l'm a particularly nervous patient!!! Excellent care and service!!! Thanks guys!!!!

9 Jan Satisfaction: 5/5 — Excellent friendly dental advice

4 Jan Satisfaction: 5/5 — Was in some pain and couldn’t get in to see my own dentist, phoned 1st impressions and was able to secure an appointment Friday, which was great as it was the week before Christmas! Was met at the door by a dental nurse who instantly put me at ease, met the dentist who was so nice, gentle and chatty, had a look, took a picture, took the tooth out for me and all is good!! Would recommend this service to anyone !!!

2022

17 Dec Satisfaction: 5/5 — Everyone was friendly and professional. I was very happy with Derek's treatment, he explained everything and made me feel relaxed, which isn't always possible at a dental appointment. I would have no hesitation recommending this dental practice

7 Aug Satisfaction: 5/5 — Amazing dentist, no longer afraid of coming in as I’ve been made to feel so at ease, have recommended to work friends.

3 Aug Satisfaction: 5/5 — Entry a little confusing, do we come in the back, do we come in the front, do we wait, do we come to the door, do we ring in?

29 Jul Satisfaction: 5/5 —

26 Jul Satisfaction: 5/5 — Good, honest and professional service.

22 Jul Satisfaction: 5/5 — Friends and family all say at their dental practices that something to look at mounted on the ceiling as a distraction is helpful!

19 Jul Satisfaction: 5/5 — Definitely recommend anyone very kind

15 Jul Satisfaction: 5/5 — Polite, kind and empathetic.

14 Jul Satisfaction: 5/5 —

12 Jul Satisfaction: 5/5 —

9 Jul Satisfaction: 5/5 — Fantastic. Could not fault.

9 Jul Satisfaction: 5/5 — Maybe disabled parking allowed outside door

8 Jul Satisfaction: 5/5 — I only had an initial assessment but everything was professional, friendly and quick.

8 Jul Satisfaction: 5/5 —

7 Jul Satisfaction: 5/5 — I have nothing to suggest asI certainly could not be in better hands .thankyou .

7 Jul Satisfaction: 5/5 — Derek is the best dentist i’ve ever had he put me at ease and completed a tooth extraction with no problems

7 Jul Satisfaction: 5/5 —

6 Jul Satisfaction: 5/5 —

29 Jun Satisfaction: 5/5 —

28 Jun Satisfaction: 5/5 — Many thanks to Mr Watson and Lou for handling me removal today after a long time of issues. I will be recommending 1st Impressions dental to family and friends in the local area.

28 Jun Satisfaction: 5/5 —

25 Jun Satisfaction: 5/5 —

24 Jun Satisfaction: 5/5 — Was happy with outcome felt relaxed and everything was explained and happy to return for further treatment.

22 Jun Satisfaction: 5/5 — I am a very nervous patient, but derek was brilliant I couldn’t fault my treatment at all

21 Jun Satisfaction: 5/5 —

21 Jun Satisfaction: 5/5 — Very grateful for fixing an appointment today. I know that you have a very tight schedule. Karma is much better now.

18 Jun Satisfaction: 5/5 —

11 Jun Satisfaction: 4/5 — A very professional treatment session and much appreciated.

10 Jun Satisfaction: 5/5 — I’m always very nervous and today’s treatment was intense , but they never fail to make me feel comfortable and assured . Highly recommend

9 Jun Satisfaction: 5/5 — Very helpful good advice

8 Jun Satisfaction: 5/5 —

3 Jun Satisfaction: 5/5 — Always a great welcome. Punctual with appointment times. Covid precautions adhered to.

28 May Satisfaction: 5/5 — Perfect service like always 💐

27 May Satisfaction: 5/5 —

26 May Satisfaction: 5/5 —

25 May Satisfaction: 5/5 — I was really happy with the way I got treated I felt as if I knew them as they were very friendly and helpfull. I would strongly recomend them to family or friend.

25 May Satisfaction: 5/5 —

21 May Satisfaction: 5/5 — Once more, a terrific check-up with a polish thrown in. My gnashers have never been in such good shape!

21 May Satisfaction: 5/5 —

21 May Satisfaction: 5/5 — Great service; very welcoming and a well thought out process for minimising Covid with use of site-based cleaning/segregation practices for patients and staff members.

17 May Satisfaction: 5/5 —

13 May Satisfaction: 5/5 — Great friendly staff. Definitely put you at ease. Great service everytime.

13 May Satisfaction: 5/5 — No longer scared of the dentist, so cheers

12 May Satisfaction: 5/5 —

10 May Satisfaction: 5/5 — Derek and his team always put me at ease during treatment. Excellent service.

10 May Satisfaction: 5/5 —

10 May Satisfaction: 5/5 — I am very grateful to you

8 May Satisfaction: 5/5 —

8 May Satisfaction: 4/5 — they are very kindly and good.

7 May Satisfaction: 5/5 — Brilliant practice

7 May Satisfaction: 5/5 —

7 May Satisfaction: 4/5 — Do not feel any change here as I was made at ease before treatment

6 May Satisfaction: 4/5 —

5 May Satisfaction: 5/5 — I am a nervous patient regarding dentists . However in this being my first time with 1st Impressions , knowing i needed teeth fillings repairs , hmm what a shock to find all my fears were not necessary.. i totally would recommend anyone ,for such excellent service . Thank you to Dereck and staff .

4 May Satisfaction: 4/5 —

4 May Satisfaction: 5/5 — Covid safe, great service, happy helpful staff

4 May Satisfaction: 5/5 —

4 May Satisfaction: 5/5 — Great people and a very happy atmosphere

30 Apr Satisfaction: 5/5 — Excellent service

30 Apr Satisfaction: 4/5 —

28 Apr Satisfaction: 5/5 — Best Dentist, always fantastic! Been going to this dentist for many years all treatments done to high quality and the practice of very friendly.

28 Apr Satisfaction: 5/5 — Lovely team and excellent service

28 Apr Satisfaction: 5/5 — Excellent experience - super quick and no problems with my teeth .. so all in all very good! Great job Derek and the team!

28 Apr Satisfaction: 5/5 — Excellent, friendly service.

27 Apr Satisfaction: 5/5 —

23 Apr Satisfaction: 5/5 — Derek and Louise are great, I took my 2 year only son for his first dentist visit and they made him so comfortable and relaxed, I would highly recommend first impressions to anyone

21 Apr Satisfaction: 5/5 — All went as expected considering the way the world is at the moment :-)

21 Apr Satisfaction: 5/5 —

21 Apr Satisfaction: 5/5 — Perfect treatment, always first class service. Especially like the new LA equipment

21 Apr Satisfaction: 5/5 — Great service and had no worries about the measures taken regarding Covid

19 Apr Satisfaction: 5/5 —

18 Apr Satisfaction: 5/5 — A very good service

17 Apr Satisfaction: 5/5 —

16 Apr Satisfaction: 5/5 —

16 Apr Satisfaction: 5/5 — A very good service

16 Apr Satisfaction: 5/5 — Thanks Derek for today. Your magic wand put me numb without shots. You are great

13 Apr Satisfaction: 5/5 — Friendly and polite service. Thank you.

13 Apr Satisfaction: 5/5 — For anyone who is nervous about going to the dentist like I am ,then go to 1st impressions Derek is very down to earth and a great sense of humour and will explain things to you and very happy to answer any questions you might have definitely recommend him

1 Apr Satisfaction: 5/5 — A Friendly, thorough and welcoming practice.

1 Apr Satisfaction: 5/5 — "I’m a very nervous patient and they were both very kind and understanding. I’m extremely grateful of the extra time and them explaining what’s happening.

Thank you"

31 Mar Satisfaction: 5/5 — A Friendly, thorough and welcoming practice.

17 Mar Satisfaction: 5/5 — "Routine dental examination and addition of 1 tooth to denture by technician. All completed

in a timely and friendly manner. Excellent service and well recommended."

16 Mar Satisfaction: 5/5 — Always the same thorough, friendly high standard that I come to expect - thank you! - Please don't retire any time soon!!

15 Mar Satisfaction: 5/5 — was very patients

15 Mar Satisfaction: 5/5 — Very professional

15 Mar Satisfaction: 5/5 —

11 Mar Satisfaction: 5/5 — I lied. It was bloody rubbish!

10 Mar Satisfaction: 5/5 — Great and quick service. Always put at ease, with the relaxed atmosphere.

10 Mar Satisfaction: 5/5 — Excellent treatment. Derek and Louise very friendly put at ease straight away. I was recommended and would also highly recommend.

9 Mar Satisfaction: 5/5 — Good

8 Mar Satisfaction: 5/5 — Good

8 Mar Satisfaction: 5/5 — Just keep up the good work! Your laid back approach really serves to calm me down. I've never found this in any other dentist practice.

5 Mar Satisfaction: 5/5 — Great friendly service

4 Mar Satisfaction: 5/5 —

26 Feb Satisfaction: 5/5 — Had 2 visit now. Great dentist

23 Feb Satisfaction: 5/5 —

23 Feb Satisfaction: 5/5 — Very happy - interesting conversation too!

23 Feb Satisfaction: 5/5 — I felt very safe attending the surgery today in these difficult times. Also very happy with my treatment. Thank you

13 Feb Satisfaction: 5/5 —

11 Feb Satisfaction: 5/5 — Great service. Great team. Feel at ease whenever I visit. Would highly recommend to anyone and have done so to many friends. Well done. You do an amazing job.

10 Feb Satisfaction: 5/5 — A very professional, friendly service as usual, quick and efficient, well done!

10 Feb Satisfaction: 5/5 — Friendly and efficient as usual

9 Feb Satisfaction: 5/5 — Great service!!

5 Feb Satisfaction: 5/5 — Thank you Derek for treating me in a very professional way. You have addressed all my concerns. I am so happy with your pain management. I can not thank you enough

4 Feb Satisfaction: 5/5 —

3 Feb Satisfaction: 5/5 —

2 Feb Satisfaction: 5/5 —

2 Feb Satisfaction: 5/5 — Excellent treatment and service

2 Feb Satisfaction: 5/5 — Great job thanks ... (hope others park their cars more considerately)

22 Jan Satisfaction: 5/5 — Always welcome by staff. Would recommend to friends and family

13 Jan Satisfaction: 5/5 —

04 Jan Satisfaction: 5/5 — Superb service

2020

15 Dec Satisfaction: 5/5 — Treatment with Hygienist was the best I have had done. The team are friendly, polite and always provide outstanding treatments.

11 Dec Satisfaction: 5/5 — Great friendly staff, I had a tooth out on 11 Dec,,,, I didn't feel a thing, injection was painless thank you Derek ,,,, and tooth was easy to extract,,,, again very good service

09 Dec Satisfaction: 5/5 — Very relaxed calm atmosphere which helps patients ! Very efficient. Best dentist ever !

08 Dec Satisfaction: 5/5 — Thank you so much for looking after me!!! I shall leave a google feedback too x

21 Nov Satisfaction: 5/5 — Prompt, courteous and efficient.

21 Nov Satisfaction: 5/5 — None - always professional, knowledgeable and patient

20 Nov Satisfaction: 5/5 — I felt very good after extraction. No pain. I want to be your helper at the age of 16 and a dentist at 23. Thanks.

20 Nov Satisfaction: 5/5 — Very competent and efficient treatment.

18 Nov Satisfaction: 5/5 — i am a very nervous patient and was put at ease, would definitely recommend .Thank You

17 Nov Satisfaction: 5/5 — Really prompt: very pleased!

17 Nov Satisfaction: 5/5 — Friendly staff. Fully informed me of what was happening, didn’t rush the treatment

15 Nov Satisfaction: 5/5 — Felt comfortable and safe

11 Nov Satisfaction: 5/5 — great service!

03 Nov Satisfaction: 5/5 — Excellent rating: attentive, & professional hygienist.

30 Oct Satisfaction: 5/5 — I felt at ease straight away. Very nice dentist and assistant. I wish all dentist was like this. Happy with the first visit and looking forward to further visits

29 Oct Satisfaction: 5/5 — Great service would 100% recommend to anybody who needs dental treatment done.

24 Oct Satisfaction: 5/5 — Very professional service. Very happy with treatment received. Highly recommended dentist

23 Oct Satisfaction: 5/5 — No suggestions. Satisfied. Thank you.

23 Oct Satisfaction: 5/5 — Very good professional service

22 Oct Satisfaction: 5/5 — Friendly and very professional,

22 Oct Satisfaction: 5/5 — Excellent experience, Mr Watson is an excellent dentist and Louise is an excellent nurse

21 Oct Satisfaction: 5/5 — Routine examination undertaken with excellent pre examination Covid 19 precautions in force and duly present during treatment.

20 Oct Satisfaction: 5/5 — Had a great experience, my first time at a new dentist and was put at ease and given some very good advice

16 Oct Satisfaction: 5/5 — Thank you very much

14 Oct Satisfaction: 5/5 — Excellent

12 Oct Satisfaction 1/5 — Derek, I was stunned by the way you spoke to me when I questioned the pricing of treatment and shocked to be told that you were pleased I wasn’t returning to your practice, although I had not indicated this. I was not rude to you and did not deserve to be spoken to in this way. Furthermore it was totally untrue that your wife indicated to me that my teeth were in such a bad way they needed 2 cleaning treatments. In point of fact another appointment was apparently required due to having injections and your wife would only clean half my mouth at a time. This, according to other dentists I have spoken to, was one procedure no matter how many times I was required to return and should have been priced accordingly. You surprised me by your unnecessary rudeness- as was everyone I have told . This was not the behaviour of someone who has practiced for dentistry for a long time.

09 Oct Satisfaction: 5/5 — Very friendly great service

01 Oct Satisfaction: 5/5 — Best service!

29 Sep Satisfaction: 5/5 — Excellent treatment and service delivered by a team who care.

27 Sep Satisfaction: 5/5 — I can't think of anything constructive to add !

23 Sep Satisfaction: 5/5 — No suggestions, I`m satisfied.

23 Sep Satisfaction: 5/5 — Best service ✅

17 Sep Satisfaction: 5/5 — Good service as always. Will be nice when everything is back to normal and I can once again have a hygiene clean.

15 Sep Satisfaction: 5/5 — Well impressed with speed and Derek

14 Sep Satisfaction: 5/5 — Derek and his team are so friendly and my son who is 4 actually enjoys going to the dentist !

14 Sep Satisfaction: 5/5 — Friendly and professional at all times.

13 Sep Satisfaction: 5/5 — Couldn’t wish for more

10 Sep Satisfaction: 5/5 — As always, a totally relaxed, professional and friendly experience, many thanks.

08 Sep Satisfaction: 5/5 — Excellent service - highly recommended! Covid ready and perfectly run!

05 Sep Satisfaction: 5/5 — As always, terrific treatment and pain control. And thank you Derek for making me laugh till the tears rolled down my cheeks during root canal surgery!

04 Sep Satisfaction: 5/5 — An efficient dental practice, polite staff, no unnecessary waiting with timely administration and a sense of a professional health job done well. I would recommend strongly.

02 Sep Satisfaction: 5/5 — The dentist was very helpful and very nice and was putting (my daughter) at ease as she is very shy

02 Sep Satisfaction: 5/5 — Derek (and his assistant which I can’t remember her name so sorry for that) were lovely. I’m a nervous patient and they were both very good to me and they have a great sense of humour. The only thing I would say is the numbing solution that was on my gums before I had the injections didn’t work that well but once I had the injections couldn’t feel a thing. So a big thumbs up from me. Derek also explained things to me which was good as well xx

27 Aug Satisfaction: 5/5 — Perfect as usual!

14 Aug Satisfaction: 5/5 — Break it to people gently that they are doing it wrong (brushing/flossing etc) 👍

11 Aug Satisfaction: 5/5 — Thank you so much for amazing service very friendly and helpful and polite staff, highly recommended and professional dental care Thank you

10 Aug Satisfaction: 5/5 — Fantastic service, highly recommended

31 Jul Satisfaction: 5/5 — Happy to recommend to others!

28 Jul Satisfaction: 5/5 — Have taken on board very helpful tips. Very satisfied.

27 Jul Satisfaction: 5/5 — Appreciate the same high level of service I usually get in these constrained times. The extra PPE can't be comfortable but I appreciate all of the lengths that you are going to do your job well and to do it safely. Thank you

16 Jul Satisfaction: 5/5 — Always professional, made to feel relaxed and pain free

14 Jul Satisfaction: 5/5 — Derek always provides myself and my family with a professional service.

09 Jul Satisfaction: 5/5 — Thank you, Dr Derek and Bridie for seeing me so quickly. It is much appreciated.

09 Jul Satisfaction: 5/5 — I have my smile back thankyou. Fast safe service

30 Jun Satisfaction: 5/5 — Professional yet felt relaxed also not rushed and sorted the denture that I hadn’t been able to wear, so happy I’ve found a good dentist. At last have piece of mind strongly recommend to friends and family

25 Jun Satisfaction: 5/5 — Always a thorough and friendly service!!

23 Jun Satisfaction: 5/5 — Thank you so much for sorting my problem today and I will recommend you to all my friends and family

23 Jun Satisfaction: 5/5 — Fabulous service

10 Jun Satisfaction: 5/5 — Got an appointment straight away which at the time was very difficult to find elsewhere. I felt like I was in good, competent hands.

05 Jun Satisfaction: 5/5 — Thank you, Dr Derek and Bridie - both so kind helpful in such difficult times.

22 May Satisfaction: 5/5 — A quick reply; but no treatment could be carried out as the problem was a chipped tooth which would need drilling to fix it. Government guidelines ban this at present.

12 May Satisfaction: 5/5 — Excellent, immediate response and attention to an emergency situation regarding the repair to my denture. All done in under 2 hours...thanks Derek and technical team.

12 May Satisfaction: 5/5 — Always get good treatment and good advice - thank you!

03 Apr Satisfaction: 5/5 — No one likes going to a dentist, but today was a complete pleasure! I was pleased to be attended to as a matter of urgency, and the two teeth that by necessity had to be extracted were painlessly and quickly removed! I would not hesitate to recommend Dr Watson for sympathetic, and speedy treatment!

02 Apr Satisfaction: 5/5 — I would not hesitate to recommend this dental practice As someone who is very nervous of going to dentist Derek puts you completely at ease

26 Mar Satisfaction: 5/5 — Kind, friendly and made me feel completely at ease

23 Mar Satisfaction: 5/5 — First class treatment , can’t think of any improvements

17 Mar Satisfaction: 5/5 — Excellent as always. Derek and his team and so friendly and reassuring

16 Mar Satisfaction: 5/5 — Great dentist and staff

16 Mar Satisfaction: 5/5 — Let your patients know when there is a change in your contact details.

16 Mar Satisfaction: 5/5 — Great treatment and very friendly people

11 Mar Satisfaction: 5/5 — Always makes you feel totally at ease and had done a superb job thank you Derek and team

11 Mar Satisfaction: 5/5 — I asked about sedation for patients as I suffer from chronic anxiety and would probably need some sort of help if I have to have any treatment.

03 Mar Satisfaction: 5/5 — 1st Impressions have a great team. Everyone is really friendly, attentive and helpful and most of all there is no judgement. Thank you.

03 Mar Satisfaction: 5/5 — Very good Service

03 Mar Satisfaction: 5/5 — The best practice in Thanet!!

28 Feb Satisfaction: 5/5 — Derek saw me very promptly even though I was not registered with him. I had bad toothache. Diagnosed and began treatment immediately followed by extraction several days later. Derek is patient and unhurried, explaining everything. He now has a new patient and I would not hesitate to recommend him.

25 Feb Satisfaction: 5/5 — Great Treatment. Always...

19 Feb Satisfaction: 5/5 — Let's be honest, nobody likes dental visits but for me the service received, the relaxed but informative approach and the final results was fantastic. I would totally recommend 1st impressions. Thank you.

18 Feb Satisfaction: 5/5 — Always happy and chatty every single visit. Can’t fault the team at 1st impressions.

17 Feb Satisfaction: 5/5 — What a professional, efficient practice, always confident I’m receiving the best care. Would highly recommend.

13 Feb Satisfaction: 5/5 — Thank you for excellent treatment. Always helpful, friendly and professional.

13 Feb Satisfaction: 5/5 — Always friendly, professional, no waiting no hassle

12 Feb Satisfaction: 5/5 — I have just completed a course of treatment and was really happy with the care and attention i recieved.

12 Feb Satisfaction: 5/5 — No it was bloody awful - what do you think!!

11 Feb Satisfaction: 5/5 — Very happy. I have felt very well since my major dental treatment. Thankyou.

22 Jan Satisfaction: 5/5 — Great service and very professional team

21 Jan Satisfaction: 5/5 — Great service. Great staff! Keep doing what your doing. Lovely environment. Very friendly.

15 Jan Satisfaction: 5/5 — Very good service, professional, friendly and Derek always goes the extra mile.

9 Jan Satisfaction: 5/5 — First class service very professional and made to feel at ease and very friendly would recommend to any body

8 Jan Satisfaction: 5/5 — great people good service and friendly helpful

7 Jan Satisfaction: 5/5 — A friendly and an informative visit. Thank you

2 Jan Satisfaction: 5/5 — Brilliant treatment as always. Thank you.

2019

24 Dec Satisfaction: 5/5 — My teeth have many issues but I am always happy and confident going to Derick. His team are friendly and reassuring and I am no longer nervous when going to see the dentist. Highly recommend.

20 Dec Satisfaction: 5/5 — Would recommend this practice first class treatment

10 Dec Satisfaction: 5/5 — Derek and his team have been nothing but fantastic from the minute I called for an emergency treatment. I can not and have not been able to recommend them high enough

5 Dec Satisfaction: 5/5 — Derek done so much work on my teeth in fact a whole mouth of crowns difficult root fillings and so much more he is patient kind and caring and so are his team I’m so glad I choose him thank you very much Derek and your team

27 Nov Satisfaction: 5/5 — Excellent all round

27 Nov Satisfaction: 5/5 — Great staff, expert advice and treatment

13 Nov Satisfaction: 5/5 — Professional and caring

12 Nov Satisfaction: 5/5 — Couldn’t wish for more

5 Nov Satisfaction: 5/5 — As always, terrific professional treatment. If you want a dazzling smile and no toothache, this is the place to come!!

29 Oct Satisfaction: 5/5 — Derek the Dentist-in-Chief of 1st Impressions is without any doubt the best either my husband or I have ever encountered.

Whatever the dental problem – and we have had quite a few over the years – he has always had a prompt and perfect solution. That includes coming in specially to fix the bridge on my front teeth just a couple of days before Christmas so I could smile during the holidays. This was a very difficult, recalcitrant bridge that kept breaking and falling out, even after two dentists (one from Harley Street) had had a go at it. But after Derek put it back in, it stayed in. He also corrected my bite, which apparently is one of the trickiest challenges in dentistry.

Our visits to his surgery have been a pleasure (dentist and pleasure? honestly!) as he has such a warm, reassuring personality. No fuss, just quiet confidence that you will leave his surgery feeling much better about yourself. There is also an excellent lady hygienist at the surgery to whom my husband will remain faithful as long as he keeps his teeth, which – putting trust in our 1st Impressions – should be a long-long time!

For many years I suffered from two dental problems – a front crown that every now and then came out and gums bleeding every time I brushed my teeth. Then was added a huge painful mess bottom-left that required complex treatment. Dr Watson cured everything! Who is the best dentist in the world? Elementary, our dear Dr Watson!

29 Oct Satisfaction: 5/5 — This is the first time that i enjoy going to the dentist. really great treatment, all done professionally.

29 Oct Satisfaction: 5/5 — Friendly, polite, great attention to detail - and painless!

25 Oct Satisfaction: 5/5 — I found Derek and Lou very professional and very informative all the time throughout my treatment and would recommend them to anyone and I have already told someone when I was out today many many thanks for your help.

22 Oct Satisfaction: 5/5 — Excellent and professional treatment conducted in a relaxing atmosphere with appropriate dental advice given. Highly recommended.

22 Oct Satisfaction: 5/5 — Best service

22 Oct Satisfaction: 5/5 — Very friendly place that makes sure you feel comfortable the whole time you are there.

16 Oct Satisfaction: 4/5 — Derek was very professional it was just a long wait for the implant .

9 Oct Satisfaction: 5/5 — Always treated well with no complaints. Nurses and Dentist always first class. A glass of Prosecco wouldn’t go amiss

8 Oct Satisfaction: 5/5 — Excellent service as always

3 Oct Satisfaction: 5/5 — I’m absolutely petrified of dentists but Derek and his team put you at ease I had extensive dental work done and not once did I feel any pain during the treatment my teeth are a little bit sensitive but Derek has reassured me that this will settle over time. I would definitely recommend him and his team. Many thanks I’m really happy with them.

24 Sep Satisfaction: 5/5 — Excellent dentist and hygienist. Fully recommended.

24 Sep Satisfaction: 5/5 — The whole process was very swift and professional. I would highly recommend 1st Impressions.

24 Sep Satisfaction: 5/5 — Excellent service, like always.

11 Sep Satisfaction: 5/5 — Very good dentist. Would recommend to all.

11 Sep Satisfaction: 5/5 — Excellent service and Derek saw me at short notice

10 Sep Satisfaction: 5/5 — Best Dental surgery around. Wouldn’t go anywhere else! Relaxed atmosphere. 10/10. Well Done!

4 Sep Satisfaction: 4/5 — Can you recommend a surgeon to lengthen my tongue to reach all parts of my (now) larger dentures? Still breaking in one month later and will continue to persevere.

4 Sep Satisfaction: 5/5 — Thank you very much

2 Sep Satisfaction: 5/5 — Derek and his team always make me feel incredibly welcome and at ease. Treatment was painless and quick as always!

29 Aug Satisfaction: 5/5 — This dentist was brilliant. Put me completely at ease. Did a fantastic job on my veneer.

26 Aug Satisfaction: 5/5 — I am ( so far) totally satisfied with the outcome ( new crown). The atmosphere was informal and friendly, occasionally to the point of appearing disorganised. As it was my first treatment I was not always confident of the outcome along the way. I’m no expert, but the the surgery does not appear to have the full range of diagnostic equipment one might expect.

22 Aug Satisfaction: 5/5 — Very efficient, skilled and caring. Thanks

21 Aug Satisfaction: 5/5 — Good and pleasant treatment with good advice.

20 Aug Satisfaction: 5/5 — I am so comfortable going to the dentist now whereas before I was so nervous

20 Aug Satisfaction: 5/5 — I am no longer nervous about going to the dentist

20 Aug Satisfaction: 5/5 — Hygienist appointment today !! Usually worse than dentist.... not here it isn’t !! Such lovely people that immediately put you at ease ! 10/10

20 Aug Satisfaction: 5/5 — Thank you as always...

16 Aug Satisfaction: 5/5 — Derek together with his lovely nurse we’re both fantastic today, as a patient who is always extremely nervous I was put at ease throughout my treatment!

16 Aug Satisfaction: 5/5 — Great interaction and patience with kids

16 Aug Satisfaction: 5/5 — Thorough check and clean of my sons teeth. Always lots of advice provided along the way!

15 Aug Satisfaction: 5/5 — I was very pleased with the service and the friendliness thank you so much.

7 Aug Satisfaction: 5/5 — Such a lovely dentist, I hadnt been for 13 years and they made me feel so comfortable and welcome. I actually look forward to having a polish and clean now! Staff are extremely friendly and helpful. I highly recommend!

6 Aug Satisfaction: 5/5 — I am unable to fault the service given at First Impressions, a very professional and friendly practice, thorough, clean and reasonable prices with extremely experienced clinicians .

5 Aug Satisfaction: 5/5 — Very pleased.

5 Aug Satisfaction: 5/5 — Excellent service, just be prepared to pay for the best.

1 Aug Satisfaction: 5/5 — Went in for teeth whitening which usually takes two days... Derek and his assistant stayed on after their working day to make the gum shield rather than have me wait 24 hours. Every time I use 1st-impressions, they go out of their way to make to make you comfortable...

29 Jul Satisfaction: 5/5 — Super service. Fast and effective. Would recommend without reservation.

24 Jul Satisfaction: 5/5 — Derek is simply the nicest dentist ever had. All treatment has been pain free and successful. Definitely recommend.

24 Jul Satisfaction: 5/5 — As always, excellent treatment. Thank you.

23 Jul Satisfaction: 5/5 — Fantastic service from start to finish. Highly recommend.

22 Jul Satisfaction: 5/5 — Excellent , professional dentist. No comparison, to the most private dentists in London. Very honest, which can be very rare, I highly recommend Mr Watson.

17 Jul Satisfaction: 5/5 — Excellent dentist and dental services

9 Jul Satisfaction: 5/5 — Derek and the team always always make a visit actually pleasurable

9 Jul Satisfaction: 5/5 — Always feel comfortable when I see Derek, such a great dentist and very friendly

9 Jul Satisfaction: 5/5 — Excellent really friendly and made me feel comfortable

5 Jul Satisfaction: 5/5 — Very good - pleasant as usual

3 Jul Satisfaction: 5/5 — I have now moved from Broadstairs and changed both doctor and dentist to ones local to my new home. I want to thank you and your team for the healthcare you provided me and for providing a friendly, relaxed and indeed humorous environment. Wishing you all the best of luck.

3 Jul Satisfaction: 5/5 — Thank you so much... top class service.

2 Jul Satisfaction: 5/5 — Great dental practice, answers all my questions with good information.

2 Jul Satisfaction: 5/5 — A very positive and upbeat dental practice with highly skilled and considerate professionals.

1 Jul Satisfaction: 5/5 — Would like to say was the best dental experience ever and I don't like dentists as a rule !!!!! I was warmly greeted and having a tooth extracted was no bother to me at all no discomfort at all !!!!
26 Jun Satisfaction: 5/5 — As someone who is nervous when going to dentist Derek made me feel at ease throughout my treatment and I wouldn’t hesitate to recommend to anyone first class treatment

25 Jun Satisfaction: 5/5 — Such wonderful friendly service and always made to feel extremely welcome . Derek, Bridie and the whole team give such caring and expert advice. My daughter also looks forward to her visits as she’s able to get involved and have a good look at what’s happening when I’m being seen, no fear of the dentist here! Thank you again. I can not recommend this wonderful practice enough.

25 Jun Satisfaction: 5/5 — All good :D

24 Jun Satisfaction: 5/5 — What a fantastic experience - from the initial consultation to final treatment and all the steps in between, Derek and Louise have been fantastic. During every visit I was made to feel welcome & felt relaxed and reassured. Derek’s experience shone through; he certainly knows his stuff and is also very entertaining! They have transformed my smile and I can’t thank them enough.

21 Jun Satisfaction: 5/5 — I have very bad teeth and am nervous but have always been made to feel so at ease here , Today he made me smile again after enamel on front tooth chipped off !! Highly recommend 👍

14 Jun Satisfaction: 5/5 — I feel confident I'm getting the best treatment

7 Jun Satisfaction: 5/5 — Have always received a professional and friendly service from the team at first impressions.

6 Jun Satisfaction: 5/5 — I have severe anxiety when it comes to the dentist and was made so calm and comfortable. I am going to continue using this Dentist and have recommended them to all my family.

27 Feb — The treatment was professional and thorough, Derek the dentist was very helpful and pleasant throughout, as were his assistants. I had a crown made and fitted in 2 treatments. That was last year. So far, so good. Very happy with the service.

2018

14 Jun Satisfaction: 5/5 — Derek is a friendly,professional dentist who explains everything clearly.

14 Jun Satisfaction: 5/5 — Great dentist!

12 Jun Satisfaction: 5/5 — I can't recommend this dentist enough they are extremely friendly, thorough and involve you in the treatment you receive. Derek is an excellent dentist and his supporting staff are amazing. 5* treatment every time.

12 Jun Satisfaction: 5/5 — All good

29 May Satisfaction: 5/5 — I wouldn’t hesitate to recommend this Dentist to anyone. I was very nervous about going for treatment but they put me completely at ease. They were very professional in all aspects of reception and the treatment carried out.

23 May Satisfaction: 5/5 — Really excellent client care and treatment!

17 May Satisfaction: 5/5 — Very friendly and professional practice, put me at ease instantly. Thanks!

15 May Satisfaction: 5/5 — All the staff were very nice and friendly and they booked me in on the same day for a check up. So they were very helpful.

15 May Satisfaction: 3/5 — Hygienist appointment was very good. I would only make a small suggestion to replace the plastic 'goodie' bags with a paper version and remove the plastic mirror inside. I'm not sure it's useful and just adds to plastic waste. Seems like a small thing, but every small change can make a bigger positive impact to the environment. :) [Note: we are actively considering this, not least because they cost 22p each!]

4 May Satisfaction: 5/5 — Really friendly service with great knowledge... highly recommend

20 Apr Satisfaction: 5/5 — As always I am very happy with my treatment. Derek makes me very relaxed and comfortable. He almost makes going to the dentist "fun".

17 Apr Satisfaction: 5/5 — I'm not a nervous patient but I am anxious about my teeth. I'm really pleased with the treatment and feel confident in an ongoing partnership where I will get the treatment I need. Thank you.

17 Apr Satisfaction: 5/5 — Always great service

11 Apr Satisfaction: 5/5 — Everyone is always friendly, happy and chatty! Makes for a relaxing atmosphere especially when you were previously horrified of even just the thought of the dentist!

10 Apr Satisfaction: 5/5 — Very helpful and friendly practice

9 Apr Satisfaction: 5/5 — Always helpful, friendly and professional. Thank you

28 Mar Satisfaction: 5/5 — Derek and the staff at 1st Impressions are very warm and welcoming in comfortable surroundings..

7 Mar Satisfaction: 5/5 — Times must be hard. No newspapers in the waiting area :-) [Note: We have since re-instituted the daily newspapers in the waiting room].

7 Mar Satisfaction: 5/5 — Something to read in reception is always welcome

6 Mar Satisfaction: 5/5 — Impressions is amazing! I used to be terrified of going to the dentist but I feel robustly cheerful when I'm called in for an appointment. Terrific skill and sensitivity on the part of dentists, hygienists and the receptionist too! A cheerful and good-natured bunch of people do their utmost to make dental treatment acceptable to the patient. Congratulations all round.

28 Feb Satisfaction: 5/5 — Assays (Always) get excellent treatment here. They are very accommodating, friendly and professional.

23 Feb Satisfaction: 5/5 — Timely and professional service/treatment in response to a dental emergency. Highly recommended.

20 Feb Satisfaction: 5/5 — caring, attentive, polite and friendly staff.

19 Feb Satisfaction: 5/5 — Keep up, the good work. Will recommend to all

15 Feb Satisfaction: 5/5 — Alway happy with service and appreciate it always being punctual as often my appointments are in between work meetings. I like to feel that I am a diligent customer and always attend my appointments so i don't feel like I need as many reminders but I understand that this might not always be the case with other patients.

13 Feb Satisfaction: 1/5 — What a question! Of course I was unhappy.I wouldn't come back if I wasn't. I love being treated by indifferent,rude and unqualified people! [<- Joke]

13 Feb Satisfaction: 5/5 — Thank you for making me feel at ease as I am always nervous All the staff are really friendly

10 Feb Satisfaction: 5/5 — great, friendly staff and very professional

9 Feb Satisfaction: 5/5 — I was a little nervous a first never been to a private dentist but they were very friendly and calming reasured me All the way through treatment highly recommend them

8 Feb Satisfaction: 5/5 — Excellent service by derek and his team each and every time. Although, i was disappointed i didnt get a bravery sticker this time. However, I am 49

26 Jan Satisfaction: 5/5 — Who knew over-brushing was such a factor !

In March 2017 as part of a routine Care Quality Commission inspection, we asked our patients to tell us about the practice, good or bad.

Download and read the CQC Report, via the CQC site.

Here are the 79 comments we received:

I was treated very well and very carefully. the dentist was informative about my dental care and condition of my teeth.

good treatment, care, hygiene & respect

good

Always helpful and friendly staff, appointments run to time, great advice regarding dental care and treatment options are provided and explained but with no sales pressure. This practise is quite a way from where I live but I keep going back because I think they are great.

Caring staff, treated with dignity and respsct= positive.

Environment is safe and hygenic.

I got the treatment I wanted and within a short timeframe.

Derek was very kind to the children and made them feel at ease. My son is a little nervous of the dentist usually, but was happy and co-operative! The recommendations were also very helpful about caring for the children's teeth. We were seen promptly and at a time that suited. Highly recommended practice and staff!

I used to be rather anxious about going to the dentist, but since I have been a patient at 1st Impressions I no longer dread appointments. The staff are excellent. I have had quite a lot of dental work here, including implants and teeth being capped. The surgery itself is pleasantly furnished and scrupulously clean

They delivered excellent care and did really listen to my concerns.

I am very nervous and have sensitive teeth , I was made to feel at ease and constantly asked if I was comfortable. Very caring staff that kept me informed of what was being carried out throughout my treatment. They have restored my faith in visiting the Dentist again.

What a great practice, staff always friendly and greets you with a smile. Surgerys always clean . Always listen to my problems and take my view into consideration. Appointments always available.

I was treated very well by 1st Impressions. They have always listened and acted upon my needs. There environment always appears safe and hygienic. Staff are always caring and treat me with the upmost respect.

I feel I have had a very good service/treatment from 1st-impressions, I particularly like the contact I get regarding appointments etc.

i HAVE FOUND THEM TO BE VERY PROFESSANOL AND A CARING PLACE

Very good

All of the treatment I have received at 1st-impressions dental practice has been second to none. The staff are extremely welcoming and make me feel at home every time I attend. They listened about my fears and have helped me take great steps to reduce them. They have really changed my opinions on dentists as about 4 months ago I was extremely nervous now I no longer fear having work done.

I have always found first impressions Dental surgery, very curtious , polite and very professional at all times.

I have always felt I'm treated with dignity and respect and able to see there is excellent communication amoungst the whole team there.

I am always offered appointments quickly when ever I need them.

Excellent service !

Dental staff and receptionist are v caring, attentive and make you feel v welcome. Lead dentist has a cavaliar attitude, condescending and strongly pushes additional regular care at a price beyond justification.

yes, very good overall care

Very good

Yes

good service, available appointments, hygienic environment, friendly personal

Yes always. Multiple appointments to have 8 dental implants

Yes

The staff are always friendly and welcoming and always put me at ease. Derek talks me through what procedures he's going to be doing, and why, and gives me further information to take back with me so I can look after my teeth. My previous dentist was awful, and uncaring - basically felt like a number to them, but with 1st Impressions I have always had first class service.

Excellent treatment, my fear of dentists was completely overcome by the help of Derek and his team, my treatment plan was brilliant and I am so pleased with the overall outcome of my new smile! I did not experience any pain at any time throughout my several appointments and the whole team were very attentive. Thank you so much.

Emergency to refit a loose bridge. Staff friendly and professional. Have a positive fear of dentists but am listened to and treated only with kindness here.

Yes all the staff were very caring and attentive. I have a low gag reflex and everyone was very patient with me. My dentist used a rubber dam which made the experience much more tolerable.

Professional. Happy to discuss all aspects of treatment. Environment clean and well-maintained.

Penny the practice manager always listens to your concerns and preferences and aims to balance the patient convenience and urgency of the problem. I appreciate that she remembers to call us for our check-ups, and that she was able to book me in for urgent treatment when I had a tooth break. Dentist treatment is friendly and professional, and I have been positively impressed by the new methods he uses, for instance the plastic protection sheet he uses to keep the tooth dry when working on it. His emphasis on prevention is good, especially for my daughter.

From appointment arrangements through to treatment and next steps, staff were efficient, helpful, informative and treatment has been effective and painless! Environment is bright and clean. staff well presented and professional in appearance and behaviour. Apologies treatment dates during 2016 is the best I can do - I don't have the dates of my appointments - this is a stupid question unless it relates to treatment recently completed.

Dentist provides reminder appts rather than expecting patients to remember when their next appt should be. Low staff turnover means you are remembered which makes the welcome more sincere. Dentist provides genuine guidance on how to look after your teeth. I like the dental plan and knowing that treatment is pre paid.

Yes

VERY GOOD AS ALWAYS.

Receptionist is friendly, professional & helpful. Practice is clean & hygienic

I understand that for confidentiality reasons that the reception areas is outside in the main hallway, but once you get through the door there is no privacy in terms of overheard conversations, the receptionist, hygenist & dentist areas are cubicles with partitions only about 6ft high so everything can be overheard.

In terms of care & treatment, my 2 experiences with the dentist in 2016 were unsatisfactory. At my first checkup he spent approx 60secs on my teeth & the next 5 minutes trying to sell me a teeth bleaching kit. My second checkup consisted of an assessment & him trying to sell me dental insurance. He then showed me how to brush my teeth & finished by saying that I didnt need a hygienist appointment as there was no plaque etc - so what was the point of teeth brushing lesson if I'm doing a great job currently? I'm actively looking for another dental practice.

I have always experienced a good service from this practice. I believe the environment and hygiene are conducive to a very well run practice.

Yes to all of the above questions

Excellent care from the staff and very considerate and sensitive owing to my very nervous state of mind ( I dont like going to the dentist) but they were amazing and kind.

I have had a series of root fillings, crowns, and other work carried out this practice over the last few weeks. I was treated in an exemplary fashion at every stage of the process, from explanation of the dental X rays at the start to completion of the crowns at the end. I consider that the appropriate care was taken, and though not urgent in the way of a typical dental emergency, the necessary degree of importance was made clear to me. To my untrained eye, the practice appears clean, safe and hygienic.

I was made to feel very comfortable by all members of staff on my first visit. The problem I had with my tooth was explained to me and the treatment options, including a full breakdown of the cost. There was no pressure for me to make a decision at anytime. I am in fact undergoing treatment with 1st-Impressions as I was very impressed with the surgery. It was spotlessly clean and the dental surgeon was mindful of the importance of hygienic practice during my first treatment.

Excellent service, really attentive staff who were very sympathetic to my fear of dentists. Great bunch of women thoroughly recommend. Very professional too!

I was fully satisfied with the treatment l received on two visits to 1st lmpressions in 2016.l was recommended to lst impressions after previously being advised l needed root canal treatment for a broken double tooth by another dentist.

Derek Watson advised l didn't need root treatment and fitted a crown without this treatment. My second visit was for a routine check up. On both visits the environment was safe and hygienic and the staff caring and respectful

As usual, the people I encountered on this occasion were friendly, polite and professional. A through explanation of the procedure was given and the treatment was efficient and pain free in a clean and hygienic environment.

very good practice attentive and hygenic

The staff was very polite, friendly and professional. They listened to my needs and comments carefully and responded to my great satisfaction. Their suggestions were appropriate and never pushy.

Professional and thorough Service which addressed all of my issues. Dentist washed his hands thoroughly and all utensils were clean. No problems whatsoever.

My dental care has been exemplary throughout my treatment at 1st-impressions dental. The staff is very caring, respectful and friendly. The environment is safe, very hygienic. Derek has been most attentive and understanding at all times. I have never had long waits to be seen.

The staff and treatment was great. This is the first dentist that I have felt actually cares about me!

I have always had a big fear of dentists- resulting in avoiding them for years on end. After my first trip here, I felt relaxed and incredibly happy with the service provided. You are made to feel very welcome by all members of staff and Derek takes his time to find out your needs and explains what he is going to do. I could not recommend this dentist enough.

Yes, at all times

I went to 1st Impressions after being let down by my NHS dentist. I was very impressed with the whole procedure and was reassured that my dental concerns could be corrected. All the staff were friendly and helpful and the office ambience was one of calm. I have recommended this practise to my friends as I more than happy with everything at 1st Impressions. As I am extremely scared of dentists because of past treatment ranging from my younger age .

Everyone from the practice starting with the caring very helpful receptionist , then being escorted to the chair by again a caring helpful, understanding assistant to the first meeting of the dentist was very comforting

Derek Watson and his staff were friendly caring and professional. My treatment was pain free and comfortable. The surgery was clean and very hygienic and I was happy with my treatment and would return.

A very friendly and calming environment and staff making you feel well cared for. Only bad thing was the problems they where having with their computer system, but staff did very well to deal with the problem without alloing me to get stressed.

They were very caring and professional, I was always treated with respect, the surgery was clean and well run. The staff were very helpful with all my question including many in oral hygiene. I am unsure of the date as i do not keep a daily diary.

I have been a patient of 1st Impressions for some 15 years. I have always found the service to be excellent from a clinical and patient perspective. I have no complaints. Recent staff changes do not seem to have had any detrimental affect on the care that I have received.

I found the staff very friendly and caring. The surgery is always very clean and hygienic. The only problem i have is the latest capped tooth is causing some discomfort as food seems to get trapped easily sometimes between tooth and gum. I will be seeing the dentist in February so hopefully something will be done to rectify this.

Yes I was treated exceptionally well. I was listened to and treatment given accordingly. The environment is safe and hygienic being properly disinfected after each patient. I found the treatment that I received from Mr Watson to be of a very high standard and he is now in the process of putting right the mistakes my previous dentist had made.

Yes I was treated with care and dignity. I was listened to and the right care given accordingly. The environment is safe and adequately disinfected after each patient.

I am a nervous patient who requires sedation for treatment. I found the staff to be very understanding regarding my fear, and treated me with respect and dignity at all times. I have no concerns regarding cleanliness and hygiene of the practice.

I attended 1st impressions dental care in Ramsgate during 2016. I joined the practice in April 2016, having initial consultations and then dental work through the Summer, with follow up sessions in the Autumn and early winter. I have found all staff to be professional, caring and efficient throughout all areas of the practice. I am not the most comfortable or confident dental patient, and Mr Watson and his team have kept me informed of all areas of my treatment, from initial planning through to the appointments themselves with consideration, sufficient information for me to be aware of my treatment and to be able to make informed choices.

During dental work, their professionalism and caring has been paramount at all times and I have felt more "relaxed" in their care than in any other dental provider.

I am very pleased to continue to be a member of their practice and have recommended them to others.

The staff were excellent, kind and polite. They were cheerful and put clients at their ease. The environment was definitely safe and hygienic. My needs were listened to, adhered to and respected. My whole mouth has never felt better. I completely messed up one appointment and was unable to relay this to them being involved in a car crash, they were understanding and did not charge for my mistake. Its a very well run practice. I cannot remember the exact dates for the second question as I was seen throughout September and October 2016 on a course of treatment.

Good overall experience and treatment.

Great team. both dentists excellent, friendly staff, good appointment times, clean premises well situated for all of Thanet and outlying areas, good parking. Wonderful change from inadequate NHS treatment previously. Started treatment in August/September 2016, next appointment this month.

Good

I have always found (and continue to find) all the staff and facilities to be first class. I would not return to a dentist if I did not feel this was the case. I now live in Folkestone but drive for nearly an hour to this dentist because I value their expertise.

Yes in every respect! This is the case on every visit.

good

I have needed treatment on several occasions in recent months. I was able to see the dentist promptly in what appeared to be a clean, hygienic and safe environment. I was dealt with in a very pleasant, friendly and caring manner by the dentist and his assistant and am completely satisfied with the outcome of my treatment.

All team members have demonstrated not only an appropriate level of dignity and respect, but ensured that any concerns are appropriately addressed. Whilst I have visited 1st Impressions dental several times throughout the past 12 months, I have not observed anything from either an environment or from practice perspective, that has caused me to have any concerns with regard to hygiene or any other aspects of their activity. My last attendance was to finish off some root canal treatment, that was performed in response to an emergency request. Derek and the other members of the team, ensured that I was treated with the greatest urgency, for which I am most grateful

Yes to all the above at all visits

Good

Safe, hygienic, reliable and informative.

Staff are friendly and knowledgeable, and I feel that I have had good treatment.

I cannot praise this surgery enough I am an extremely nervous patient and they were very kind and considerate even to the point where, as I had anaesthetic they accompanied my wife and myself to our boat to assist in getting me back on board

Nothing but praise for the practice, professional, understanding & efficient.

The surgery is bright and spacious and the staff are always friendly and polite. I am happy with the treatment I have received; I have not experienced any actual dental work to date (i.e. fillings) but have received good oral health care and advice. I would like to see less staff changes and an increase in appointment availability. Currently the hygienist only works one day a week.

I have been a patient at First Impressions for several years. I have always found the quality of care exceptional. The staff are friendly and helpful to answer any questions that come up as part of treatment. I have seen improvements in the practice over the last year moving forward with technology. I would recommend First Impressions to anyone seeking dental care in the area.

Exceptional caring respectful staff, always polite, the dental practice is always very clean, very happy with all the treatment I have received.

The Standard of this Dentist is excellent in every need.

Always call to remind of when apts due. Usually get prompt appt. always get an emergency appt. if necessary. Polite, efficient, friendly

Other comments:

"Thank you for the information about your closing hours. I also want to thank everyone for looking after me so well. I'd like also to wish you and your collegues a well earned rest and a lovely Christmas and a peaceful 2017. At least over there your close to the shops!!" BK (Dec 2016)

"I would first just like to say a massive thank you for the treatment I received yesterday. I was very apprehensive about attending due to a everlasting fear of the dentist! As soon as I arrived I was greeted in such a welcoming manner and straight away felt at home. Derek gave me great advice regarding my brushing and dietary habits that I need to change. I was extremely please to be fitted in to start treatment right away! You truly have helped with my nerves regarding dental treatment and strangely I am eager to get the rest of the treatment underway and finished! Once again thank you ever so much for your help and assistance yesterday! Kindest Regards," DK (Dec 2016)

"I wanted to thank you again for being so amazing ! The experience on Friday was above and beyond anything I could have expected and I was really touched by your kindness. It made such a difference. Thank you." CF (Nov 2016)

"Dear Derek, It was a pleasure meeting you, I never thought I would say that to a dentist. I was very impressed with you and your service. ... I wish I had come to you much earlier. I will have no hesitation in recommending you to anyone I hear wants a good dentist in the area. With kind regards, SE (Nov 2016)"

"Having thought about the state of my teeth for years, I could not afford to have them whitened, but saw an advert for 1st-Impressions.dental that would do the job for £99, an amount I could afford. I am so glad I got them whitened as they are 100% better-looking now and all the staff were very nice and totally professional.
"I can also now top-up my whitening as and when I want to in the comfort of my own home.
"I would recommend this simple treatment to anyone especially older people with age-yellowing, as it makes you feel more confident smiling."
2016 RP

"Excellent. Highly recommended. I cannot recommend this service highly enough. The care and treatment is excellent as too is the professionalism of all staff. I was treated by Dr Colin Logan, a wizard in dentistry; you cannot get better. Penny, the receptionist, was kind and attentive; she put me at ease and guided me through the treatment. Many thanks to you all." HazelH-6 Yell.com 10 Mar 2016

"Having only lost a filling the evening before going away. I was recommended to try their service. A very quick appointment, nice welcome and a quick result.
I can highly recommend this practice." HebeC Yell.com 18 Jan 2016

"Further to our discussions...last night, I can give you the best dental practice in Kent. Please phone 01843 598696, you may speak to Penny, you could ask for Colin Logan, I`m sure they will be able to sort out quickly the problem. (As you know they did with K). The company is called 1st Impression near Westwood Cross."

In April 2016 we asked our patients what they thought about 1st-Impressions.dental (and how we could improve). All of the following quotes are taken from the on-line replies, without any amendments or editing...

"I found the practice to be running exactly as I expected." AK

"I have never been so impressed with a dentist. Please continue what you are doing!" DH

"Experience was great. Much more personal and enjoyable than NHS practice. Friendly and approachable staff." ER

"Continue with good quality of patient care. Good treatment of nervous patients is important, so unrushed atmosphere is what I look for." MM

"Nothing I can think of at present. Having always been a nervous patient addressing this has always been most important to me. Thank you." ABS

"No improvement needed for me—excellent service as always" LT

"I have been very happy since being recommended to 1st Impressions and there is nothing I would change." MH

"I've been very satisfied with First Impressions services over several years. The only thing I could suggest was an online booking system, but overall the service is excellent!" ML

"I had not been to a dentist for many years prior to coming to this practice due to a bad experience years earlier at another practice. The staff have been wonderful, they know my foibles and hatred of pain, and keep calm whilst I change my appointment date countless times due to work or family situations. I can not recommend this practice enough." BD

"I'm very happy with your practice!" BK

"Carrying on as you are suits me!" DB

"When I first came to look around was rather concerned with open plan treatment areas. Need not have worried as my treatment went well, but this may put potential new patients off. Once again cannot thank you enough for dealing with me a very nervous and anxious patient in such a kind and professional way." CH

"Seems OK to me!" DM

"All good..." CF

"If there was (any way you could improve) I'd say, but am very happy with all. We are all pressured by costs but what a private practice gives me is choice. Thanks." KS

"Love the goodie bag I got this year's visit. So many changes to an already super practice. I'm willing to travel again next year. Thank you." HJ

"I feel very comfortable in your clinic and can't suggest any improvements." PMc

"I am generally happy with your services as-is." GP

"Overall, I have been a happy customer for many years." SC

"I am pleased so far." BF

A big 'Thank You' to all of our patients who took the time to respond.