How are we doing?

We welcome suggestions. We don’t welcome complaints, but we do take notice of them!

If you have a suggestion

Tell any member of staff or write to us. Many improvements have been suggestions by patients.

If you are unhappy with your treatment

Raise this with the practice member concerned. Every member of staff has the responsibility to make sure you are fully satisfied with the service you receive.

If you are still not satisfied, email or write to

1st Impressions
G5/6 Marlowe Innovation Centre
Marlowe Way
CT12 6FA

for immediate attention. Please try to do this as soon as possible following any incident to which you refer. You may wish to seek independent legal advice from the Citizen's Advice Bureau.

If you are still not satisfied, you can contact the Dental Complaints Service. It has a team of trained advisors which helps private dental patients and dental professionals settle complaints about private dental care fairly and efficiently. It provides a free and impartial service funded by the General Dental Council, the organisation that regulates dental professionals in the UK.

Complaints about the ability or behaviour of a dental professional should be made direct to the General Dental Council.

(How else are you regulated?)

If you are happy with your treatment

If you are happy with this practice, pass on the good news to your friends and relatives. Husbands, wives, partners, friends, colleagues, children and other family members are most welcome. Everyone needs a good dentist!

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